Dragonia Privacy Policy

At Dragonia, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online gaming services.

Information We Collect

We collect personal information lawfully and fairly as required for our online gaming services and to comply with Australian gambling laws, including the Interactive Gambling Act 2001 and anti-money laundering regulations. This may include your full name, date of birth, residential address, government-issued identification, email, phone number, financial details such as bank account or payment card information, and gaming activity data like betting patterns and transaction history. We also collect usage data such as IP address and device information during website visits and account interactions.

How We Use Your Information

We use your personal information for legitimate purposes including account registration, identity and age verification, processing deposits and withdrawals, and facilitating gaming activities in compliance with Australian regulations. Your data helps us prevent fraud, money laundering, and implement responsible gambling measures, as well as provide customer support and improve our platform through analytics. We may also use it to send promotional communications about games and offers, but only with your consent where required.

Information Sharing

We do not sell your personal information to third parties. We may disclose it to service providers such as payment processors, identity verification services, and technical hosts under strict confidentiality agreements that require compliance with Australian Privacy Principles. Disclosures also occur as required by law to regulatory authorities like the Australian Transaction Reports and Analysis Centre (AUSTRAC), law enforcement, or gambling regulators.

Data Security

We implement appropriate technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, in line with the Australian Privacy Principles. These include encryption of sensitive data, secure servers, firewalls, and regular security audits. Access is restricted to authorised personnel only, and we require third-party providers to maintain equivalent security standards. We retain information only as long as necessary for legal, regulatory, or business purposes, typically seven years for transaction records to meet anti-money laundering obligations.

Your Rights

Under the Privacy Act 1988 and Australian Privacy Principles, you have the right to access personal information we hold about you and request its correction if inaccurate or incomplete. You may also request details on how your information is collected, used, or disclosed, and in some cases withdraw consent for certain processing. To exercise these rights, contact our Privacy Officer; we will respond within 30 days, subject to legal exceptions. You can lodge complaints about our privacy practices with the Office of the Australian Information Commissioner (OAIC).

Cookies and Tracking

We use cookies and similar tracking technologies to enhance site functionality, analyse usage patterns, and personalise your experience on our platform. These include essential cookies for account security, analytics cookies for performance monitoring, and optional marketing cookies for targeted promotions, which you can manage via browser settings or our cookie consent tool.

Contact Us

For privacy concerns, access requests, or complaints, please contact our Privacy Officer.

[email protected]